Refund policy
Returns & Refunds
If you would like to return an item, please contact our Customer Care Team:
We will provide you with the necessary return instructions.
Voluntary 30-Day Return Policy
Australian law does not provide a general right to return a product simply because you have changed your mind.
However, BADESOFA voluntarily offers a 30-day return period from the date you receive the goods.
To make use of this voluntary return policy, please contact us within 30 days of receiving your order.
This voluntary return policy is additional to, and does not limit, your rights under the Australian Consumer Law.
How to Return an Item
To initiate a return, please contact our Customer Care Team at:
Please include your order number and let us know which item or items you would like to return.
We will provide you with the return instructions and the information required to send the goods back to us.
Please do not return goods without first contacting us.
Return Shipping Costs
For returns made under BADESOFA’s voluntary 30-day change-of-mind return policy, return shipping costs may apply.
The applicable return arrangements and costs will be communicated to you by our Customer Care Team before the goods are returned.
Your statutory rights under the Australian Consumer Law remain unaffected.
Condition of Returned Goods
For returns made under our voluntary 30-day return policy, please return the goods complete, in suitable packaging and in a condition that allows us to inspect and process the return.
The conditions of our voluntary change-of-mind policy do not limit any rights you may have under the Australian Consumer Law in relation to faulty, damaged or non-conforming goods.
Refunds
Once we have received and processed your return, we will refund the applicable purchase amount using the original payment method unless otherwise agreed.
Processing times may vary depending on the payment provider.
Any rights to a refund, replacement, repair or other remedy under the Australian Consumer Law remain unaffected.
Faulty, Damaged or Non-Conforming Goods
Our voluntary 30-day return policy is separate from your rights under the Australian Consumer Law.
Australian consumer guarantees apply automatically and cannot be excluded or restricted by our voluntary return policy.
If a product has a major problem, you may be entitled to choose between a refund or replacement. In certain circumstances, you may also choose to keep the product and receive compensation for the reduction in value.
If a product has a minor problem, BADESOFA will generally have the opportunity to provide an appropriate remedy within a reasonable time.
Depending on the circumstances, this may include repair, replacement or refund.
If you believe that a product is faulty, damaged or does not comply with the applicable consumer guarantees, please contact:
Please do not return faulty or damaged goods before contacting us so that we can arrange the appropriate remedy and return process.
Return Costs for Faulty Goods
Where a product has a problem covered by the Australian Consumer Law, you may be entitled to reimbursement of reasonable return costs.
Please contact us before arranging a return so that we can coordinate the appropriate process.
Australian Consumer Law
Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.
Consumer guarantee rights may continue for a reasonable period depending on the nature, price and expected durability of the product and are not limited to a fixed warranty period.
Customer Care
For all return, refund or product-related questions, please contact our Customer Care Team:
We generally respond within 48 hours and no later than five working days.